Help Ticket

This module allows users to report issues, request support, and track resolutions through a structured help ticket system. It streamlines communication between users and support teams, ensuring timely responses, status updates, and efficient problem-solving

Create Help Ticket #

1. Select Help Ticket.
2. Click to view existing Help Tickets.
3. Click to create a new Help Ticket.

4. The School Name field is not editable.
5. The Email field is not editable.
6. Enter your Contact Number.
7. Select a Category Topic from the list. If the desired category is not available, click Add New and enter the topic.
8. Enter the Subject of your ticket.
9. Upload any necessary Attachments.
10. Choose the Priority level from the list (Low, Medium, or High).
11. Enter the Message describing your issue or request.
12. Click Save to create the ticket successfully.